Frequently Asked Questions
Q:
What payments do you accept?
A:
We accept Visa, Mastercard, American Express, and Discover.
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Q:
What are your store hours?
A:
Our store on Viking Drive is open Monday-Friday 8:30 to 5:00 and Saturday 9:00-Noon.
Q:
What comes in your baskets?
A:
All baskets come with an assortment of cookies, breads & muffins, and bars. To see our assortment click here. For more details see the individual baskets.
Note: *Muffins are ONLY in local baskets due
to the delicacy of the goodie.
If your basket is being shipped, we will
replace muffins with
extra cookies.
Q:
What is your refund policy?
A:
We offer 100% satification of our products. If you are unsatisfied with your order we will be glad to replace your order with a duplicate basket. Please call our store at 318-742-6486 M-F 8:30am-5:00pm.
Q:
What is your privacy policy?
A:
The information we collect online is used to improve the content of our site, notify consumers about updates to our site, and by us to contact consumers for marketing purposes. We do not sell, rent, or supply Internet statistics or customer information to any third party. If you supply us with your email address, you may receive periodic e-mailings from www.woodenspoononline.com with information on our products, services, upcoming events. Let us know if you wish to have your name removed from our e-mail list.
Q:
How much is shipping?
A:
Local Deliveries:
Shipped Deliveries:
Local deliveries in the Shreveport/Bossier area are $8. This fee will be added in the checkout process.
Shipped Deliveries:
Shipping cost vary depending on location, type of basket, and priority. We use UPS to ship all baskets and charge a $5 handling fee for all shipped baskets.
Q:
When will my basket arrive?
A:
The Wooden Spoon ships from zip code 71111. See the chart below to get an idea of the estimated delivery time via UPS ground to your area.
Q:
Do I have to have an account to shop?
A:
You do not have to have an account to shop on our website. Simply add items to your cart and enter your shipping / payment information to make your purchase.
Q:
Is my order secure?
A:
Online payments are safe and secure. The Wooden Spoon uses 128-bit Secure Socket Layer (SSL), the highest encryption standard, to encode your personal information being sent over the Internet. When you enter personal information at secure.woodenspoononline.com, it gets scrambled before it is sent to us. Then, when we receive the information, it is unscrambled. SSL protects your information, making it virtually impossible for someone else to access it.
Q:
Can I leave a comment with my order?
A:
You will be able to leave a comment at the end of your checkout process right before confirming your order. At this time you may indicate any messages you would like on the card, special occasions, and any other special instructions (nut allergies, etc).
Q:
How do I know that my order has gone through?
A:
After you place your order, you will be sent a confirmation email showing the full details of your order.
Q:
Can I ship my basket to an address other than my billing address?
A:
Yes. During the checkout process, you will be asked for both a shipping and billing address. These can be different.